The Learning Curve of Tech Adoption and Adaptation

We recognize the online learning platforms may present a learning curve for families. We’ve been there, too. Below are troubleshooting guides to address a few of the more frequently-encountered issues.

JCSD Online Support Request Workflow

This process outlined below will be used for students, families, or teachers to request supports from Edmentum (Parent Company) for the following platforms:  Edmentum Courseware (6-12) and Exact Path (DK-12)

  • Any login requests will be handled at the building level.
  • A few things to check prior to reporting Edmentum functionality discrepancies
  • Students or families experiencing technological glitches or navigation concerns within any of the systems above should fill out this form.
  • Teachers experiencing technological glitches or navigation concerns within any of the systems above should fill out this form after they have asked at the building level if support can be provided from within the building.
  • Once submitted, JCSD is able to prioritize concerns that need immediate attention, and highlight those columns in red. This will allow Edmentum to prioritize those items first, within 24 hours.  Other items will be addressed within 24-48 hours.

On a weekly basis, the District Office will receive an Enhanced Support Report for the previous week.

iPad IOS Updates

Below are steps to update the iPad IOS. The update may take a couple of hours, so it might be best to do at the end of the day or at night. Online students can also do this at home.

Updating IOS:
Open Settings
Click on General (left side of the screen)
Select Software Update
Download and Install (If available)

*Toggle on “Automatic Updates” so that the iPad will automatically update when there is a new IOS available.

Technical Assistance

Our friendly tech experts are here and ready to help students and parents/caretakers with technical issues they may encounter. They can be reached by phone, M-F, 7:45-4:30 p.m. at 515-270-4926 or by email techsupport@johnston.k12.ia.us. *Emails may not be answered over the weekend.